Privacy Policy re9 — User Information Protection
This Privacy Policy explains how re9 collects, uses, stores, and protects the personal information of Malaysian users who register or use our platform. Please read this document carefully.
Effective Date: 1 January 2026
Information We Collect
When you register or use the re9 platform, we collect several categories of information for the purposes set out in this policy. The information collected includes:
Account Information
Your full name, email address, phone number, date of birth, and username as provided during registration. This information is required to verify your identity and allow us to manage your account securely.
Device & Browser Information
We automatically record your IP address, device type, operating system, browser version, and session data when you access the re9 platform. This information is used to identify suspicious activity and improve platform compatibility with your device.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we record transaction details such as the amount, payment method (TNG eWallet, FPX, or others), and transaction time. We do not store your full card number or banking password — all transactions are processed through a secure payment gateway.
Usage Data & Cookies
In-platform activity records — such as games played, session duration, and account setting preferences — are also stored for service improvement purposes. Cookies are used to maintain your login session and remember your preferences.
Why Do We Use This Information?
Re9 uses the information collected solely for legitimate purposes necessary to operate the platform. The primary purposes for which information is used are as follows:
- Identity verification and account security — ensuring that only the legitimate account owner can access their account.
- Financial transaction processing — verifying that MYR deposits and withdrawals are processed correctly and securely.
- Platform improvement — analysing usage patterns to enhance the user experience and identify technical issues.
- Legal compliance — fulfilling anti-money laundering (AML) requirements and other applicable compliance obligations.
- Service communications — sending important notifications related to your account, security, or changes to the platform's terms.
Re9 will not use your information for third-party marketing purposes without your explicit consent.
Cookies, Tracking & Data Storage
Cookie Usage
The re9 platform uses session cookies and persistent cookies to enhance the user experience. Session cookies expire when you close your browser, while persistent cookies help the platform remember your preferences on future visits. You can configure your browser settings to reject cookies, though this may affect certain platform features.
Data Retention Period
Active account data is retained for as long as your account remains active. If your account is closed at your request, re9 will delete or anonymise your personal data within a reasonable timeframe, except where continued retention is required by law (such as financial transaction records that may need to be kept for a specified period for compliance purposes).
Data Security
All data transmitted between your device and re9's servers is protected with SSL encryption. Our databases are secured by strict access controls, and access to user information is granted only to staff who require it to perform their duties.
Information Sharing & User Rights
Third-Party Sharing
Re9 does not sell or rent users' personal information to any third party for commercial purposes. Information may be shared only in the following limited circumstances:
- Service providers — such as payment gateways processing your MYR transactions, under strict confidentiality agreements.
- Legal requirements — when required by a court, law enforcement agency, or relevant regulatory authority.
- Fraud prevention — in circumstances where sharing is necessary to protect the security of the platform and other users.
User Rights Over Personal Data
As a re9 platform user, you have the following rights regarding your personal information:
- Right of Access — you can request a copy of the personal information we hold about you.
- Right to Rectification — you can request corrections to any inaccurate or incomplete information via your account settings or by contacting customer support.
- Right to Erasure — you may request the deletion of your account and personal data, subject to applicable legal retention requirements.
- Right to Withdraw Consent — you can withdraw your consent for data use at any time by contacting the re9 support team.
Policy Changes and How to Contact Us
Privacy Policy Updates
Re9 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated via in-platform notifications or email to registered users before the changes take effect. Users are encouraged to review this page periodically to stay informed of re9's current privacy practices.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your rights regarding your personal information, please contact the re9 support team through the following channels:
- Email: [email protected]
- In-platform support: Log in to your account and use the live support function available.
- FAQ: Visit FAQ page us for quick answers to common questions about privacy and account security.
Confident in re9's privacy protection?
Register today and enjoy an online entertainment experience that is secure, transparent, and trusted by Malaysian users. All your information is protected in accordance with the policy you have read.