Responsible Gaming re9 — Play Safe, Play Mindfully
Re9 believes online entertainment should always be fun, safe, and controlled. This page offers guidance, self-control tools, and important information to help Malaysian users make smart and responsible gaming choices.
re9's Commitment to Responsible Gaming
Re9 takes its responsibility seriously as an online entertainment platform serving users in Malaysia. We believe every user deserves a gaming experience that is safe, transparent, and in control. Online gaming should be a form of entertainment — not a source of stress, financial hardship, or addiction.
The responsible gaming principles practised by re9 are built around three core pillars: user protection, information transparency, and personal controls. We provide tools for users to manage their own gaming habits, and we encourage all users to set realistic limits before starting a gaming session.
If you find that gaming is starting to affect your daily life, personal relationships, or finances, please use the self-control tools we provide or seek professional help without delay.
How to Recognise Risky Gaming Behaviour
Recognizing early signs of risky behavior is a crucial first step. Watch for these signals in yourself or your loved ones:
- Feeling the need to bet increasingly larger amounts to get the same level of excitement.
- Arguing or behaving erratically when trying to stop or cut back on gaming.
- Gaming as an escape from stress, problems, or negative emotions.
- Lying to family or friends about how much time or money you have spent on gaming.
- Using money set aside for essential needs — rent, food, bills — for gaming purposes.
- Feeling restless, anxious, or uncomfortable when unable to play.
- Continuing to play even when you know it is having a negative impact on your life.
If you identify two or more of the signs above in yourself, we encourage you to use the self-control tools available on the re9 platform or to seek professional support.
Setting Limits and Available Self-Control Tools
Deposit Limit
Re9 encourages users to set daily, weekly, or monthly deposit limits based on their own financial situation. Decide how much you can comfortably set aside as an entertainment budget without affecting your everyday needs. Deposit limits can be lowered at any time through your account settings.
Play Time Limit
Set a daily time limit for your gameplay. Playing for hours without breaks can affect your focus, health, and social life. We recommend taking at least a 30-minute break every two hours of play.
Cooling-Off Period
If you need a temporary break, you can request a pause from the re9 platform. During this period, your account won’t be available for any transactions or gameplay. The suspension period can be set according to your needs.
Self-Exclusion
For users who feel they need a more decisive measure, self-exclusion can be requested through re9 customer support. This will fully block access to the account for a set period. We treat every self-exclusion request seriously and will process it promptly and confidentially.
Underage Protection
The re9 platform is strictly for individuals aged 18 and above. We take the protection of children and young people very seriously. Some of the measures we have in place include:
- Age verification during the account registration process.
- Identity verification (KYC) documents are required before any withdrawal is processed.
- Accounts suspected of being used by minors will be investigated and suspended immediately.
Parents and guardians are encouraged to use parental control software on shared devices to prevent children from accessing online gaming platforms. If you suspect a minor is using the re9 platform, please report it to our support team immediately.
Maintaining Life Balance and Getting Help
Gaming as Entertainment, Not a Solution
Online gaming should be a source of relaxation and fun — not a way to solve financial problems, relieve long-term stress, or fill an emotional void. If you find yourself playing for those reasons, it may be a sign that you need support beyond a gaming platform.
Tips for Staying Balanced
- Set a fixed monthly entertainment budget — covering all forms of entertainment — and stick to it.
- Never play when you are feeling stressed, angry, or under the influence of alcohol.
- Spend quality time with family and friends outside of gaming activities.
- Make sure gaming does not interfere with your sleep, work schedule, or daily responsibilities.
- Regularly review your account statements to keep track of your gaming expenses.
Seek Professional Help
If you or someone you know needs help with uncontrolled gaming habits, do not hesitate to seek professional support. Reach out to the re9 support team at [email protected], or check FAQ for more information on the self-control measures available. Remember — asking for help is a sign of strength, not weakness.